At Premium Lenses, we are committed to protecting your privacy and ensuring a secure shopping experience. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or purchase our contact lens products.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

When you use our website, we may collect the following information:

a) Personal Information

• Full Name

• Email Address

• Phone Number

• Shipping Address

• Billing Address

• Order Details

• Any information shared through forms or customer support

b) Payment Information

All payments are processed through secure third-party payment service providers. We do not store your debit/credit card details, UPI details, or banking credentials on our servers.

c) Technical Information

We may automatically collect:

• IP Address

• Browser Type

• Device Information

• Website usage data (pages visited, time spent)

• Cookies and tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders

• To deliver contact lenses to your address

• To send order confirmations and shipping updates

• To provide customer support and resolve queries

• To improve our website performance and user experience

• To prevent fraud or unauthorized transactions

• To comply with legal requirements

• To send promotional offers and updates (only where permitted)

3. Sharing of Information

We do not sell or rent your personal information.

However, we may share your data with trusted third parties such as:

• Shipping and logistics partners

• Payment processing providers

• Website hosting and technical service providers

• Marketing and analytics tools

• Legal authorities, when required

These parties are required to keep your information secure and confidential.

4. Product Disclaimer (Contact Lenses)

• Contact lenses are medical-use or cosmetic-use products and should be used as per recommended guidelines

• Customers are advised to consult an eye specialist before use, especially for long-term or medical lenses

• Premium Lenses is not responsible for misuse, improper handling, or incorrect usage of products

5. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure.

However, no online platform is completely secure, and users should ensure safe usage practices.

6. Cookies

We use cookies to:

• Enhance user experience

• Remember preferences

• Analyze website traffic

You may disable cookies in your browser settings, but some features may not function properly.

7. Communication

By using our website, you agree to receive communication via:

• Email

• Phone

• SMS or WhatsApp

For:

• Order confirmations

• Shipping updates

• Customer support

• Promotional offers (optional)

8. Data Retention

We retain your data only as long as necessary for:

• Order fulfillment

• Legal compliance

• Customer service

After that, data is securely deleted or anonymized.

9. Your Rights

You may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (subject to legal obligations)

• Opt-out of marketing communications

To exercise these rights, contact us below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

12. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Premium Lenses
Address: 129B/1A Chakiya, Grand Trunk Road, Kasari Masari, Prayagraj, Uttar Pradesh – 211011
Phone: +91-7985270018
Email: premiumlensesbyasif@gmail.com